AnnieMac Saves 35+ Minutes Per Loan Using Snapdocs Post-Close Quality Control

35+ minutes saved per loan

Average QC review time reduced from 45 minutes to <10 minutes per loan

7.5 days faster in turntime

Delivering a speedier process from allocation to purchase

19% increase in first-pass %

By reaching a 95% first-pass rate with secondary market partners

About AnnieMac Home Mortgage

AnnieMac Home Mortgage is a rapidly growing lender that remains committed to a close-knit, family-oriented culture. Embracing technology to streamline operations, AnnieMac enhances the mortgage process for both lending teams and borrowers to ensure exceptional service and lasting relationships.

A seamless extension of an existing partnership

As AnnieMac expanded its operations, it sought to streamline its post-closing process, which included manual checks that took 45-60 minutes per loan package. The team outsourced their audits to offshore companies, but the quality control results were slow and still resulted in overtime and weekend work for AnnieMac employees to conduct manual reviews.

Already using Snapdocs eClosing and eVault, AnnieMac found an ideal solution in Snapdocs Post-Close Quality Control (QC)—a product that virtually eliminates file reviews and manual indexing for the complete closing package and origination documents. With this increase in automation, AnnieMac gained the ability to improve throughput while boosting accuracy and accelerating their QC process.

As Stephanie Zinsmeister, EVP of Operations at AnnieMac, explained, “The fact that Snapdocs was a trusted partner made adding Post-Close QC a natural addition to our technology stack. We knew we could rely on both the technology and the service backing it up.”

Transforming the post-closing process

By leveraging Snapdocs Post-Close QC, AnnieMac was able to automate 100% of post-close document checks within a single digital closing platform. As a result, review time dropped from 45 minutes to under 10 minutes per loan—saving 35+ minutes on post-close file reviews per loan—with their team only needing to focus on the errors highlighted by Snapdocs. AnnieMac receives reviews up to 2 days faster, a 60% improvement, ensuring errors are corrected to ship and sell the loan. Now, settlement agents no longer waste time tracking down missing documents or waiting for packages—accuracy scorecards have reached a 95% first-pass rate with secondary market partners, which were previously 80-85% (a 19% improvement).

“Snapdocs’ AI-powered technology ensures added accuracy and consistency and a fast turnaround, with automated post-close reviews completed in 24 to 48 hours,” said Stephanie. “Identifying and fixing errors quickly has improved engagement with our settlement partners and driven positive feedback from our secondary market partners.”

The introduction of Post-Close QC allows AnnieMac to reach its post-closing goals consistently. Today, 85% of loans are purchased within 11 days—a target previously seen as ambitious with a benchmark of 70%. In a recent peak volume month, AnnieMac was able to drive loans from funding-to-purchase in under 17 days and from allocated to purchase in 9 days. That led to a 7.5-day faster turnaround from allocation to purchase. According to Stephanie: “These are amazing numbers we wouldn’t have been able to achieve without Snapdocs Post-Close QC.”

The freedom to focus on high-level work

The impact of Post-Close QC extends beyond operational efficiency. By automating routine tasks, AnnieMac has been able to better manage team resources, eliminating weekends spent working through files and shifting employees to more complex and value-driven activities. With less time spent on manual reviews, team members can focus on final documents, bond loans, and other more intricate responsibilities—fostering an engaged, skilled workforce.

“We’re not only achieving higher levels of operational efficiency due to Snapdocs Post-Close QC, but we’re also able to better honor the time of our team members, allowing them to pursue high-value projects and explore areas of interest,” explained Stephanie. “Because of our reworked post-closing process, our team members are happy—and if they’re happy, I’m happy too.”

To hear more of Stephanie and AnnieMa's story, watch our Snapdocs Quality Control webinar.