CU to CU: It Matters to Members How You Close their Loans

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Your members turn to you to originate their mortgage because they trust you. They expect you’ll provide excellent customer service, an efficient lending experience, and honest answers.

Adding eClosings to your toolbox allows you to fulfill those expectations. Providing documents to borrowers to review before the closing helps them feel empowered, informed and prepared, and reduces the time at the closing table to as little as 15 minutes.

 

Key Questions to listen for:

  • Can you share with us the highs and lows of your implementation process or lessons learned?
  • When your executive team asks for benefits you’ve seen as a result of eClosing, what metrics do you share with them?
  • How have borrowers benefited from your credit union implementing eClosings?

Learn from three of your peers how going digital can “rescue” your borrower’s closing experience, reduce your closing time, and how the right closing platform should support your implementation process.

 

This Webinar Covers:

  • Types of eClosings and the key features of each (wet, hybrid, and full)
  • Lessons learned during the eClosing implementation process
  • Feedback from Members who experienced the eClosing process
  • Metrics of success used by executive teams

Meet the Panelists

Chief Lending Officer 
at Fort Community Credit Union

Danielle Frawley

Chief Lending Officer
at Fort Community Credit Union

Danielle developed her love for credit unions during college and quickly realized this was her home. As Chief Lending Officer for Fort Community Credit Union, Danielle has implemented electronic and remote delivery of consumer and mortgage lending, doubled insurance income, and overhauled loan policies and procedures. In the past, Danielle has been responsible for developing and implementing strategy for retail, marketing and business
development as the Chief Retail Officer at Fort Community Credit Union. She has held previous roles at Filene Research Institute, and was the Director of Innovation at Blackhawk Community Credit Union.

A committed community advocate, Danielle has held past positions as a Board Member of her local Chamber of Commerce, the Humane Society of Jefferson County, and is currently the President of the Whitewater Community Foundation.

Danielle holds a B.B.A. degree in International Business and a minor in Spanish from the University of Wisconsin-Whitewater. She holds the Credit Union Strategic Marketing Executive Designation (CSME), is a 2011 graduate of CUNA Management School (CCUE), a 2013 Government Affairs Conference Crasher, a 2013 Big Bright Minds Crasher, was designated a Credit Union Development Educator (CUDE) in September 2014 and was
honored as a 2016 CUNA Rock Star. Danielle was also a part of the Filene i3 Class of 2015 and worked with fellow credit union executives on innovative projects such as Bank on Family.

Danielle’s boundless energy extends to her personal life where she loves to run, read, travel and hike and boat with her husband.

SVP, Real Estate Lending 
at PFFCU

Joseph Pazienza


SVP, Real Estate Lending
at PFFCU

Joseph Pazienza has 30+ years in the mortgage industry, with the last 10 years being in the credit union world. He moved to the Philly area in 2016 when he was hired at Police and Fire Federal Credit Union to run their mortgage lending operations, including loan origination and loan servicing. PFFCU closed $1.8 billion in loans in 2020 in four states: Pennsylvania, New Jersey, Delaware, and Florida.

Prior to landing at PFFCU, Pazienza ran mortgage operations, including secondary marketing for a mid-size bank in California for 10 years. He started in the mortgage business with the old Fairfax Savings Bank in Baltimore, MD.

He has a BS in finance from the University of Baltimore.


Mortgage Fulfillment Manager 
at Elevations Credit Union

Chelsea Nelson


Mortgage Fulfillment Manager
at Elevations Credit Union

As the Mortgage Fulfillment Manager for Elevations Credit Union, Chelsea Nelson manages three teams – closing, post-closing and mortgage servicing. She was promoted to that role in November 2020, after having built and enhanced the closing and post closing teams for the 3+ years prior to that. She began at Elevations in the mortgage set-up role and then moved into a closing position.

Nelson feels very fortunate to work for Elevations Credit Union, as they are an organization that challenges her to succeed and cultivates her talents.

She started her career in real estate working for a title company as a receptionist, and after a short time moved into training in title processing and then eventually settled in a title closer position before moving to Elevations.

Head of Industry

Camelia Martin

Head of Industry & Regulatory Affairs at Snapdocs

Camelia Martin has over 16 years of experience in mortgage finance technology. As Head of Industry & Regulatory Affairs at Snapdocs, she collaborates with a broad spectrum of industry participants to advance the adoption of digital mortgage closings.

Martin has focused expertise in the use of eNotes (electronic promissory notes), and throughout the course of her career she has led a number of digital mortgage initiatives which directly supported programs for key stakeholders such as Ginnie Mae, the Federal Home Loan Banks, and the Mortgage Industry Standards & Maintenance Organization (MISMO). Prior to joining Snapdocs, Martin held senior leadership roles at Falcon Capital Advisors and MERSCORP Holdings, now ICE Mortgage Technology.

Martin was selected as a 2020 HousingWire Woman of Influence in recognition of her efforts to accelerate the industry’s adoption of digital mortgage closings. She also currently serves as a Senior Advisor to MISMO, and as Co-Chair of MISMO’s Remote Online Notarization Standards and eNote/eVault Interoperability Committees.