WEBINAR
CU to CU: It Matters to Members How You Close Their Loans
Overview
Your members turn to you to originate their mortgage because they trust you. They expect you’ll provide excellent customer service, an efficient lending experience, and honest answers.
Adding eClosings to your toolbox allows you to fulfill those expectations. Providing documents to borrowers to review before the closing helps them feel empowered, informed and prepared, and reduces the time at the closing table to as little as 15 minutes.
Key topics
- Can you share with us the highs and lows of your implementation process or lessons learned?
- When your executive team asks for benefits you’ve seen as a result of eClosing, what metrics do you share with them
- How have borrowers benefited from your credit union implementing eClosings?
Learn from three of your peers how going digital can “rescue” your borrower’s closing experience, reduce your closing time, and how the right closing platform should support your implementation process.
What you'll learn:
- Types of eClosings and the key features of each (wet, hybrid, and full)
- Lessons learned during the eClosing implementation process
- Feedback from members who experienced the eClosing process
- Metrics of success used by executive teams
Danielle Frawley, Chief Lending Officer at Fort Community Credit Union
Joseph Pazienza, SVP Real Estate Lending at PFFCU
Chelsea Nelson, Mortgage Fulfillment Manager at Elevations Credit Union
Camelia Martin, Head of Industry & Regulatory Affairs at Snapdocs