The Snapdocs FAQ
Get answers to some of our most commonly asked questions from lenders, settlement companies, secondary market participants, notaries, and more.
Have other questions for our team? Get in touch.
General questions
Q: What does Snapdocs do?
Snapdocs is the leading digital closing provider, powering millions of real estate transactions every year. Our mission is to automate the home mortgage experience by connecting the people, processes, and technologies that power the industry. Through innovative technology, hands-on customer service, and an extensive partner network, Snapdocs makes mortgage a snap.
Our platform offers products and services to streamline pre-closing, closing, and post-closing operations—turning traditionally paper-based processes into seamless and secure digital workflows.
Snapdocs for mortgage Lenders & secondary market participants
- eClosing: The award-winning eClosing platform for automated and error-free digital closings. Learn more about how Snapdocs is helping hundreds of lenders digitize their entire loan portfolio, including wet, hybrid, eNote, and RON closings.
- eVault: Securely store, manage, and transfer eNotes with the only eVault designed in partnership with mortgage lenders. Learn about the Snapdocs eVault.
Snapdocs for title, escrow, and signing services
Notary Connect: Easily find and schedule high-quality mobile notaries from the nation’s largest notary network. Learn about Notary Connect.
Snapdocs for notaries
Join the leading mobile notary network and connect to 175,000+ loan closings each month. Click here to join our Notary Network.
Other industries
In addition to real estate, Snapdocs serves industries including auto, estate planning, family & business law, healthcare, and more. Get in touch to learn how we can help digitize your business!
Q: Does Snapdocs integrate with my existing technology stack?
Yes. With Snapdocs, you can build the tech stack that works best for your business. Our open APIs and secure integrations allow you to seamlessly connect Snapdocs to your LOS, POS, eVault, RON, TPS, and more. Snapdocs also uses two-factor Authentication (2FA), which provides a hassle-free experience that eliminates the need to sign into multiple platforms.
Learn more about our integrations here.
Q: Security is my top priority. How is my data protected?
We know our customers, consumers, and partners place their trust in us when sharing critical data. We design our systems with a security-first mindset, implementing multiple layers of safeguards across our infrastructure, platform, software, and communication channels. Visit the Snapdocs Trust Center to learn more about our security principles, and see up-to-the-minute system and status information.
Q: Can Snapdocs white-label email notifications with my company logo?
Yes. You can customize all email notifications sent to consumers. Some customers use their company logo exclusively on all email notifications (i.e. white-labeling), and some opt to keep the Snapdocs logo visible alongside their own. The choice is yours! Contact us to learn about your white-labeling options.
Lender questions
Q: What makes Snapdocs different from other providers?
Snapdocs has helped hundreds of customers achieve eClose adoption at a rate 3x the industry average. Here’s what makes Snapdocs unique:
- Our technology: The Snapdocs platform is unique in that it automates every interaction across the mortgage closing process, from pre-closing through post-closing.
- Our approach: Our work with hundreds of mortgage lenders has shown that a one-size-fits-all eClosing model is not scalable for lenders. Each lender has specific requirements, and their eClosing provider must be able to accommodate them. Our team of industry experts understands that each organization has unique needs—we have developed and implemented custom eClosing strategies for lenders of every size and business model.
Contact us to learn how Snapdocs can help you achieve full eClose adoption.
Q: Can Snapdocs support every digital closing type (wet, hybrid, eNote, RON)?
Yes. The Snapdocs platform supports every closing type, loan type, and edge case. With a single workflow for every closing type (i.e. wet, hybrid, eNote, and RON), lenders can scale eClosing across their entire loan portfolio—without the need for manual and time-consuming interventions. Learn more about the different digital closing types here.
Q: Can Snapdocs help me develop a strategy for remote online notarization (RON)?
Yes. Whether you are just getting started with RON or are looking to restart your RON initiative, Snapdocs helps develop tailored RON strategies that align with your specific business needs. Here's a tip: when it comes to ensuring RON success, it is important to start with a clear RON strategy and rollout plan. We recommend the “crawl, walk, RON” approach that first scales hybrid closings, and then progresses to eNote and RON. Learn more about the steps to a winning RON strategy.
Q: How is the Snapdocs eVault different from others on the market?
The Snapdocs eVault was designed, tested, and built in partnership with lenders and trading partners—making it the only eVault suited to meet the needs of the mortgage industry.
The Snapdocs eVault was also built using original source code, which allows lenders to reliably generate, store, and transfer eNotes—with no unexpected downtime or outages. Learn why your eVault is essential to eNote success.
Q: Is it possible to switch to the Snapdocs eVault if I currently use a different eVault?
Yes. There is a misconception that once a lender is integrated with an eVault provider, they are “married for life.” However, lenders can switch eVault providers—and transfer eNotes and other stored digital records between eVaults—as their business needs evolve. In fact, we recently facilitated the industry’s largest transfer of eNotes into the Snapdocs eVault.
Settlement questions
Q: Can Snapdocs help coordinate signing appointments if I don’t have dedicated schedulers at my company?
Yes. Notary Connect, our notary scheduling and management platform, offers two flexible options to meet the needs of your business. Our customers choose to either 100% outsource all notary scheduling activities, or give their scheduling staff direct access to our fully automated platform. Chat with a member of our team to learn which option is right for you.
Q: I need notaries with specific experience or credentials. Can Snapdocs provide notaries that meet my needs?
Yes. We understand that you have specific requirements for notary signing agents. It’s important that they not only meet your criteria, but also serve as great representatives of your business.
Snapdocs has the industry's largest notary network:
- More than 140,000 active notaries
- 100% statewide notary coverage
- Average notary ratings of 4.9/5 stars
- 74 languages to choose from
- Verified notaries—we check credentials on your behalf
- Over 60k signings conducted per month
Q: As a Signing Service, I’m looking for software that helps me schedule notaries on behalf of my clients. Can I use Snapdocs?
Yes, our Signing Service customers own the entire scheduling process on behalf of their clients.
Notary Connect allows you to access more than 140,000 notaries nationwide, so you have confidence in the quality of the notary representing you and your clients. With our fully automated platform, you can instantly send signing offers to notaries who meet your criteria, and schedule them in less than 5 minutes.
Notary questions
Q. How can Snapdocs help me build my notary business?
Snapdocs creates an ecosystem that connects notary signing agents with hundreds of title companies, escrow companies, and signing services—so you can grow your book of business and find more signing opportunities. As a signing agent, the more you use Snapdocs to manage your closings, the higher you'll rank in search results when companies look for signing agents in your area.
Q. Can I also use the Snapdocs platform to manage signings that weren’t scheduled through Snapdocs?
Yes! You’re able to manage and organize your entire book of business in one place, including orders completed outside of the Snapdocs platform. With Snapdocs, you can track the progress of their signings, view the status of payments, and securely receive documents—all from your easy-to-use dashboard.
Get started by joining our free Notary Network.