2024 EDITION

The Borrower Experience Report

We surveyed over 2,000 borrowers about their recent mortgage experience. Here's what they said helped (or harmed) customer satisfaction. 

BX-report

Inside the report 

For many borrowers, the mortgage process is a source of stress and confusion. In our latest survey, borrowers reveal their pain points—and the forces that influence their homebuying experience. Download the report to: 

Email

Find out why 60% of borrowers experience pain during the mortgage process

ROI

Learn about the unexpected costs that impact millennials and first-time homebuyers

KO-Select

Learn how digital closings impact borrower perceptions